We are committed to selling high-quality products that you will enjoy using, but we also know that for one reason or another, there may be a time when you need to exchange or return something you have bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your receipt or order number, which can be found in your order confirmation email, as you might need it as proof of purchase in the event of any after-sales queries.
If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 14 days from the receipt of the order and we will issue a refund or exchange the item to another preferred product of same value.
Returns are accepted under the following conditions:
To return or exchange an item, please contact us (with your order number) and we will send you a Return Code and further instructions.
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, we will credit the customer's account for the original purchase price. We will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to us. Refunds, Exchanges, and Store Credits will be processed within three business days after we receive your return. Please allow some time for your bank to process the refund before it shows in your account balance.
Each bracelet is custom measured and tailored for your wrist. So it’s very important to measure your wrist size correctly before placing an order with us. You can specify your wrist circumference in either centimeters or inches and we will make sure that your bracelet will fit you perfectly.
Method 1: Measuring Tape
Measure your wrist by wrapping a measuring tape around the wrist on which you plan to wear your bracelet. Stay as close to your hand as possible and specify the exact number on the measuring tape. If you are between sizes, we recommend picking the larger size.
Method 2: String and Ruler
If you are unable to find a measuring tape, simply find a piece of string or a strip of paper and wrap it around your wrist at the position where you'd like to wear your bracelet. Make note of where the string/strip overlaps and lay it flat over a ruler to get the measurement.
We want you to be happy with your purchase, so please measure carefully. You know the familiar adage "Measure Twice - Cut Once". You probably nailed your measurements the first time… but just to be absolutely sure it’s always a good idea to measure one more time and verify you’ve got it right.
If you need any help, please do not hesitate to contact our support team.